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What is your return policy?
We take pride in the products we offer and in the services we provide. Your satisfaction is our top priority.
You may return unused items for exchange or refund within 30 days of shipment. We cannot refund shipping and handling charges from your initial order, or return charges to our warehouse. The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns of an item with any indications that it has been used.
Items that are opened or returned more than 30 days after delivery will receive a partial refund, i.e. a 25% restocking fee will be deducted from the refund.
We cannot accept the following items for return:
- open media (books, DVDs or CDs)
- yoga balls
- damaged items or items with missing parts
- worn garments
Items should be returned in their original product packaging. You must obtain a Return Authorization (RA) number prior to returning any items. We cannot accept any returns without this number. RA numbers are good for 30 days only.
Please ship your return back via insured mail, FedEx, UPS, or any other traceable method.
Missing items must be reported within 5 business days.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All sales are final on clearance or sales items.
How long will it take to receive my order?
We use various manufacturers and suppliers to provide you with the merchandise on our website. Therefore, your order could come from more than one location. We use UPS and USPS for most of our orders. Processing time for your order takes 24-48 hours. You should receive your order within 1 to 5 days, depending on your location and the location of the warehouse that your order is being shipped from. When your order ships, you wil be notified by email. Included in your email will be a tracking method for your order. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.
How do I contact you?
By email: support@nittygrittyfitness.com
By Telephone: 866.747.1241
What are your business hours?
Our business hours are: 9AM - 5PM Eastern Standard Time, Monday - Friday
We are closed weekends and National Holidays
Where are you located?
We are located in Lakewood, Ohio, a suburb of Cleveland. Our physical address is:
Acquest Concepts, LLC
dba NittyGrittyFitness.com
1451 Clarence Avenue
Lakewood, Ohio 44107
Our suppliers are located throughout the United States.
Do you collect sales tax?
We are required to collect sales tax for orders delivered to an Ohio (7.50%)or Wyoming (6.0%) address.
Do you accept exchanges?
If you received a faulty item and need to exchange it for the same item, contact our Support Team by email to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
What if my shipment is lost by the carrier?
In the unlikely event that a carrier loses your order, for your convenience, we will send a replacement order to you immediately after you notify us. We will handle all claims with the carrier. If a carrier only delivers part of your order, make sure to notify us ASAP.
What if the carrier returns my package to you? Will I be charged additional shipping to have it reshipped?
In the event your package is returned to us as "unclaimed," "undeliverable as addressed," "attempted not known," etc., you will be responsible for us to reship your package. If you wish to cancel your order due to this occurrence, you will be refunded for the cost of the purchase price less the cost of both shipping charges. Unfortunately, we incur the shipping costs for outgoing packages and if they are returned to us in this manner, we incur additonal charges for the return of your package to us, as well.
What if my shipment is damaged?
Despite our best efforts, items may occasionally be damaged in transit. Carriers are responsible for damaged items and we will process the claim with the carrier. We must be notified within 7 days of delivery about any damaged shipments.
How can I pay for my order?
All orders are paid by Paypal or by Credit Card. We accept Visa, Master Card and Discover.
You will be invoiced and your Credit Card on file will be processed at the end of the day.
How can I change my order after it is submitted?
If you have sent your order, call our Support Team immediately at 407.716.9938 during business hours or send a detailed email from our Contact Us page. We will try our best to work with you in the changes needed to be made. You must provide your order number and/or name used for billing. Please note that your order may begin processing immediately after you place your order, and it may not be possible to change items on existing orders.
How can I cancel my order after it has been placed?
If you have sent your order, call our Support Team immediately at 407-716-9938 during business hours to cancel your order. Please note that your order may begin processing immediately after you place it, and may not be possible to cancel. If the order has already been shipped to you, you will have to return the merchandise. Please see our Return Policy.
Do you share my information with any other business?
Nitty Gritty Fitness has developed this privacy policy as an extension of our commitment to combine the finest quality products and services with the highest level of integrity in dealing with our customers. All personal information provided by customers to us will be held in strict confidence and will only be used for one of two purposes:
1. Your personal information such as shipping address, billing address and email address will only be provided to outside shipping companies we use to ship your order, and outside credit card processing companies we use to bill you for the goods and services you purchase. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
2. Your personal information such as shipping address, billing address and email address will never be provided to any other entities, and will be used only by us for the purpose of communicating with you regarding your order or to disseminate occasional product and website news to you. Most such communication will occur via email.
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